Support
We read every message.
Something not working, a question about your account, or an idea for the app? There are two ways to reach us, and a real person answers both.
Message us in the app
The fastest way to get help. Open Wulheap, tap your profile, then the Support tab (the life-ring icon). Type your message and the Wulheap A. Help team replies right there in the thread — no email chain to dig through.
Because it comes from inside your account, we can usually pin down what happened without asking you for details first.
Email us
Prefer email, or can't get into the app? Write to support@wulheap.com and we'll pick it up from there.
If you can, include the email or @username on your account, what you were trying to do, and a screenshot. It saves a round trip.
Email support@wulheap.comCommon things we can help with
- Account access — trouble signing in, or changing the email on your account.
- Deleting your account or content — we can remove your account and the photos you've pushed.
- Photos or galleries not appearing — including uploads that seem stuck.
- Reporting content or people — you can also flag any photo or comment directly in the app, and block someone from their profile or from the flag menu.
- Purchases and subscriptions — billing questions and restoring a purchase.
- Feature ideas and bug reports — genuinely welcome; a lot of the app came from these.
Reporting something urgent
If you've come across content that needs to come down immediately, use the flag button on the photo or comment in the app and choose the removal option — that takes it out of view and opens a moderation case straight away. That's faster than email. For anything involving someone's safety, email us as well at support@wulheap.com and mark it urgent.
Response times
We aim to reply within two business days. Wulheap is a small team, so thank you for your patience — you will get an answer.